Mercedes Firmware update

Mercedes VIM Activation & Anti-Theft PIN Code

This category is often labelled “firmware update”, but the products here are different from official Mercedes software packages. The focus is on two practical services Mercedes owners look for when the factory system is locked, limited, or after a hardware replacement: (1) Video in Motion (VIM) activation for supported COMAND platforms, and (2) Anti-Theft PIN code generation for head units that request a code after being swapped.

Both options are provided as a digital service. You do not wait for a parcel. You receive what you need to complete the activation, plus a clear step-by-step guide.

Video in Motion (VIM) activation

VIM enables video playback while the vehicle is moving (where supported by the head unit). Owners typically request this for passenger use on long trips or specific use cases where they want the feature available. Always use it responsibly and follow local laws.

• Mercedes COMAND NTG 4.5 / NTG 4.7 — VIM activation
• Mercedes COMAND NTG 5.2 — VIM activation
• Mercedes COMAND NTG 5.5 — VIM activation

The key point is system matching. “Mercedes COMAND” can look similar across generations, but the activation method differs between NTG versions. If you are not 100% sure which platform you have, contact us before ordering and we will confirm the correct option.

Mercedes-Benz Anti-Theft PIN Code

If your original head unit failed and you installed a used replacement (for example, a unit from a dismantler), the car may request an Anti-Theft PIN / radio code during activation. This product is for that scenario: we generate the required code so the replacement unit can be put back into service.

Digital delivery (Same/Next Day) — what you receive

After purchase you receive digital delivery, typically same day or next day depending on queue and the information provided. Your order includes the activation solution (for VIM or PIN) and a step-by-step instruction written in plain language, so you can follow it without guesswork.

What we need from you

To avoid mistakes and speed up delivery, we may need your VIN (chassis number). For some systems we may also request additional details from the unit (for example a serial number or a photo of the system information screen). If anything is unclear, send your details to support and we will guide you to the right product:

https://navi-world.com/contact-us/

Trust and support

Navi-World is rated “Excellent” on Trustpilot, and support is a real part of the service here. If you run into an unexpected menu, a different screen layout, or you simply want to confirm compatibility before paying, message us first. It is always quicker to verify than to troubleshoot the wrong option.

Before you order

• Confirm the COMAND generation (NTG 4.5/4.7 vs NTG 5.2 vs NTG 5.5).
• If your unit was replaced, mention it and include your VIN for the Anti-Theft PIN option.
• If you are unsure, send a photo of the system information screen and we will confirm the correct product.